Studio Policies & Terms:
Last Updated: May 20th, 2025
1. LATE POLICY: To ensure safety and a smooth class experience, you are required to arrive on time, but preferably a few minutes before the class scheduled start time. Late clients will not be admitted to avoid disruption unless the teacher allows. Late arrivals will be considered a no show, and your spot may be given to someone on the waitlist. A "late cancel penalty fee" (detailed below) will also apply.
2. CLASS CANCELLATIONS: You can cancel your reservation without a "late cancel penalty fee" (detailed below) up to 12 hours before the class starts. To cancel, use your online account. Cancellations made within this window will not incur a fee and the class will be returned to your account. Cancellations via Instagram, social media, voicemail or text will not be accepted, and you will be charged.
3. PAYMENT SUMMARY: Memberships are billed in advance, on the activation date, and auto-charged for each subsequent month. Memberships cannot be shared between members. Members are required to keep a current credit card on file. Payments are made via automatic debit (credit card, debit card, or checking account). By purchasing a package from Olada, you agree to the Auto Pay Terms and Conditions in full (see below). If a payment fails, your account will be suspended after 5 days until payment is updated and dues are settled.
4. RESERVING CLASSES: You are solely responsible for booking and canceling your classes. You may reserve class spots online through your account, through the Olada app or through the Mindbody app. You may book classes up to 2 weeks in advance.
5. CONDUCT: Olada prioritizes the health, safety, and well-being of its members and will not tolerate unreasonable, threatening, obscene, harassing, or illegal behavior. Members who violate Olada's rules or abuse equipment will be asked to leave. Olada reserves the right to terminate memberships without a refund for unacceptable behavior. This agreement does not list all rules and regulations. You agree to comply with all rules imposed by Olada regarding the use of the facilities, classes and equipment. You agree to conduct yourself in a controlled and reasonable manner at all times towards Olada personnel, clients and guests, and in accordance with the safety and general operating protocols clearly outlined by Olada. You also agree to refrain from using any equipment in a manner inconsistent with its intended design and purpose. Members are responsible for paying for any damages to Olada's property caused by their conduct, their guests, or their dependent children.
6. WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, you are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. Up until 12 hours prior to the class time, either the system or the Olada team will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. You must drop yourself from the waitlist 12 hours prior to the class start time to avoid the late fee should a space open up last minute and you become unable to attend.
7. LATE CANCEL FEES: If you do not cancel within the 12-hour window and are late or a no show, a "late cancel penalty fee" of $25 for Pilates and $10 for yoga will be charged to your account along with class charge.
8. NO-SHOW FEES: If you do not cancel and do not show up to your scheduled class, a "no-show penalty fee" results in a "late cancel penalty fee" (described above) will be charged to your account along with the class charge.
9. MEMBERSHIP CANCELLATION: To cancel your Membership Agreement, you must cancel through the Mindbody website. Failure to provide timely notice will result in a charge for the full next billing period. The Membership Agreement can also be canceled prospectively (not retroactively) after written notice from the member (or the member's heir) in the event of (1) the member's death or disability, with proper documentation/proof
10. ADDITIONAL IMPORTANT CANCELLATION INFORMATION: If you book multiple classes, or waitlist multiple classes, or do not use your classes or membership benefits, you are solely responsible for canceling your classes and/or memberships within the bounds of the cancellation policy outlined above. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. Olada staff cannot be held responsible for accidental bookings by clients, unused classes, double bookings, or double waitlisted classes made by members. If you do not have a working card on file for late cancel or no-show fees, your package will be reduced by the class and your auto debit contract will be suspended upon the subsequent month's renewal (unless the card is updated). The no-show and late-cancel fees apply to all clients equally regardless of membership level.
11. CELL PHONES: We prohibit cell phones during class. Please keep your phones with your belongings and on silent mode. If you have an emergency situation, please excuse yourself from class to handle it. Thank you in advance for being respectful of your fellow classmates and teacher!
12. AGE REQUIREMENT: The minimum age for group classes is 18. You may attend class with a parent/guardian original signature on a liability waiver along with your parent/guardian present for the duration of the class or Olada approval
13. PET POLICY: Pets are not permitted in the studio. Please leave your furry friends at home or outside.
14. RETAIL AND MERCHANDISE: All sales are final. We are sorry, but we do not offer refunds or returns.
15. ATTIRE: For your safety, grip socks are a must for all Pilates classes -no shoes allowed. If you don't have your own, you can purchase a pair at the studio. While there's no specific dress code, we suggest wearing comfortable, yoga-style clothing. Tight-fitting pants and tops are ideal so your clothes don't get in the way of the machinery or instructor seeing your form.
16. MEMBERSHIP: A Pilates unlimited Membership includes yoga at no additional cost! If all the reformers are booked for a certain class and there is room in the yoga class you are welcome to sign up for the yoga class. A Yoga membership includes only yoga but can be upgraded at any time and will offer discounted Pilates class packs if you have a Yoga membership.
17. CREDIT CARD ON FILE: Members may elect to keep a credit card on file using their Olada account online through Mindbody. By placing a card on file, the cardholder and account holder gives permission to Olada and its authorized personnel to charge the card for any autocharge memberships, late cancel, no-show and/or freeze fees accrued in accordance with the Olada policies detailed above
18. AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize Olada to, on a recurring basis, automatically charge the ACH, debit or credit card accounts specified in your account, for the monthly membership payments associated with your account, on the billing due date. You understand and acknowledge that:
(A) Olada will initiate transfers/charges pursuant to this authorization not to exceed the amount shown and/or in connection with late cancel and/or no-show fees per the cancellation policy. Olada may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided;
(B) The Olada booking system allows for booking 2 weeks in advance regardless of the billing date of your contract;
(C) If you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, you will be removed from any classes past the subsequent billing date.
(D) If you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes.
(E) It is your responsibility to keep a current card on file with accurate billing information. Olada cannot be held responsible for errors in processing due to expired or inaccurate information.
19. AGREEMENT TO PARTICIPATE & ASSUMPTION OF RISK: You agree to be solely responsible for the safety and well-being of yourself. By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the "Classes" and "Facilities") of Olada and its subsidiaries, affiliates and associated entities, you hereby acknowledge on behalf of you, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in group fitness classes and exercise equipment in association with the classes and facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Olada staff, you would be at physical risk participating in Olada's Classes, you understand and agree that you may be denied access to the Classes and Facilities.
20. RELEASE OF LIABILITY: In consideration of being allowed to participate in and access the classes and facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and facilities, (2) release, indemnify, and hold harmless Olada, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the classes or use of the facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Olada's Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Olada's Classes and Facilities, and should not be participating in any Classes.
21. INDEMNITY: You expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.
22. LOST OR STOLEN PROPERTY: You understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.
23. PHOTO/VIDEO RELEASE: You hereby grant Olada, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Olada and to use and publish these photos or videos in print and/or electronically. You agree that Olada may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.
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